Sr. Technical Services Representative

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. In business for over 65 years and family-owned for three generations, LATICRETE operates in over 100 countries.

Position Summary: The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner. This position supports the installation and use of physical building materials.

Key Responsibilities: Provide technical services to architects, contractors, distributors, specifiers, engineers, and homeowners on material selection, installation methods, coatings, and mortars/adhesives. Investigate and settle customer complaints through Salesforce. Coordinate incoming requests for technical support and training with sales and field representatives. Participate in job site visits. Support training programs and update technical data sheets and advisories.

Requirements: Minimum 3 years experience in the construction industry, minimum 2 years in Technical Services or comparable industry experience. Knowledge of tile/stone installation methods, substrates, mortars/adhesives/coatings is a plus. High school diploma required, degree preferred. Strong interpersonal, written, and verbal communication skills. Ability to lift and carry 50 lbs. Up to 20% travel required.

Benefits include medical, dental, vision, 401k, tuition reimbursement, 13 paid holidays plus vacation and sick time, flexible spending, and life insurance.